Communication That Feels Like an Extension of Your Business
We answer your calls the way you would — professionally, attentively, and always in your name. From the first ring to the final message, every interaction reflects the standard your practice or firm has worked hard to build.
A Full Suite of Live Answering Services
Whether you need basic message-taking or comprehensive after-hours care, we have a solution designed to fit your practice or firm.
What Drives Us Every Day
“To provide professional, reliable answering services that feel like a natural extension of your team — delivered with the care, consistency, and confidentiality your clients and patients deserve.”
“To become the most trusted communication partner for healthcare and legal practices — the company that picks up when others can't, and does it right every single time.”
Why We Started Viatel
Viatel Communications was founded by Nicklaus Battle, a technology professional with years of experience in IT infrastructure and business communications. After seeing firsthand how many medical practices and law offices were losing patients and clients simply because calls weren’t being answered — or were answered poorly — he knew there had to be a better way.
The premise was simple: calls matter. Every unanswered call is a missed opportunity, a frustrated patient, or a potential client who chose someone else.
Viatel was built to solve that problem — not with voicemail or automated systems, but with real people trained to represent your brand with the same professionalism you’d expect from your own team.
Take Your Business to the Next Level
We believe our dedication to excellence and reliable customer service is what sets us apart. With industry-specific knowledge and affordable monthly plans, your business is in good hands.
Our Promise
Your caller's experience is our #1 priority. Every person who contacts your practice or firm will be treated with professionalism, empathy, and efficiency — representing your brand the way you would yourself.
Our People
We hire agents who are professional, articulate, and detail-oriented. Every team member receives extensive training in customer service best practices and industry-specific protocols before ever handling a live call.
Our Technology
We use industry-leading, HIPAA-aware platforms — Dialpad, RingRX, Zoho CRM, and Microsoft 365 — all with signed BAAs. Our technology infrastructure ensures every call is secure, documented, and traceable.
Our Training
Every agent is trained on your specific call protocols before handling your calls. We test knowledge of industry benchmarks, HIPAA awareness, and communication skills. Your callers always experience consistency.
More Than Just Answering Calls
We understand the unique sensitivity and compliance requirements of healthcare and legal environments.
Healthcare Practices
Medical, dental, mental health, home health, and specialty practices rely on Viatel for patient-facing communication that is professional, compassionate, and always HIPAA-compliant. We handle after-hours calls, appointment scheduling, urgent escalations, and more — all under a signed BAA.
Legal Practices
Law firms trust Viatel to handle new client intake, urgent after-hours calls, and existing client communications with the discretion and accuracy that legal practice demands. We gather, relay, and document information — never giving legal advice.
“I started Viatel because I kept seeing the same thing: great practices losing patients and clients not because of bad service — but because no one picked up the phone. The work you do matters. The calls you miss matter too. We're here to make sure you never have to choose between the two.”
Ready to Work Together?
Let us become a seamless extension of your team. Get started in as little as 24 hours.